Last Updated: January 6, 2026
Airthorne ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, request quotes, or visit our website.
When you request a quote or service, we may collect:
When you visit our website, we automatically collect:
When we provide services, we may collect information about your service history, maintenance schedules, and equipment or property details to better serve you.
We do not sell mobile data to marketers or 3rd parties. Your phone number and mobile information are used solely for service-related communications, appointment scheduling, and emergency service notifications. We are committed to protecting your mobile information and will only use it for the purposes outlined in this Privacy Policy.
We use the information we collect to:
We may share your information with:
Third-party vendors who assist us with scheduling, payment processing, customer communications, and other business operations. These providers are contractually obligated to protect your information.
Our licensed and certified service professionals who need access to your information to provide services at your property.
When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to provide services, maintain service records, comply with legal obligations, and resolve disputes. Service history and equipment records may be retained for warranty purposes and to provide better ongoing service.
You have the following rights regarding your information:
To exercise these rights, please contact us at privacy@airthorne.com.
We may send you service-related communications including appointment confirmations, service reminders, emergency notifications, and billing statements. You may also receive promotional offers if you have opted in. You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and deliver relevant content. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the modified Privacy Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us: